Legal & General

Toolkit and experiments supporting powerful DE&I conversations

Solvd Together pilots an Inclusive Teams Handbook with Legal & General who sought to drive conversations around diversity, equity and inclusion to impact business culture over time.

The challenge

Support conversations often perceived as tricky or sensitive with a practical, effective solution, helping staff lead powerful sessions and propel inclusive action across the company.

The solution

A toolkit of 20+ conversation guides and thought-provoking activities, explainer videos, and customisable comms to support both those running and participating in team conversations.

The Lasting Impact

Legal & General wanted to encourage and enable conversations to make DEI real for their people. We created a practical toolkit to empower those conversations and nurture trust, understanding, and inclusivity within the business

What’s the story?

The challenge

Legal & General know DEI isn’t just the right thing to do – it makes good business sense. They’re all for creating a more inclusive society and making the world a better place. Now that’s a mission Solvd are proud to be part of!

We teamed up to create the Inclusivity Conversation Toolkit – to help people hold exploratory conversations respectfully, honestly, and fearlessly. All in the name of prompting more inclusive behaviours across the company.

The Toolkit

Through our Define and Discover research sessions with the Legal & General team, we identified that people wanted to have these conversations, but weren’t sure how. They feared offending others, or coming over wrong when discussing areas they felt unfamiliar with.

So we created our simple – but powerful - Inclusivity Conversation Toolkit - and Ii keeping with our human-centred design approach, we piloted the Toolkit across 4 teams across the company, with each workshop facilitated by a Legal & General staff member. They covered 3 conversations:

 

  • My Personal Histories – exploring name origins and cultural upbringing
  • Busting Assumptions – exploring preconceptions, assumptions, and biases in the team
  • My Favourite Mistake – identifying mistakes that have led to major life lessons

The lasting impact

“If we didn’t have a frame or toolkit, I don’t know how we would have ever started to open up this sort of discussion.” 

  • 100% focus group participants would recommend the Inclusive Teams Toolkit to a friend or colleague in another team
  • People felt more comfortable having conversations about DEI after using the Toolkit (NPS: pre+18, post +53)
  • People felt more included and more connected to their team after using the Toolkit (NPS: pre -7, post+23)

The Toolkit has strengthened the sense of belonging and inclusion in Legal & General, as well as improving its DEI strategy. If we didn’t have a frame or toolkit, I don’t know how we would have ever started to open up this sort of discussion.

The reason that we work with Solvd is because their approach works. They are helping you to solve a problem – the clue is in the name! I love the simplicity of the approach; it feels so simple, it feels like you’re in flow. You are hand-in-glove working with Solvd. You’re co-creating and collaborating on things, and making a little bit of magic together.

Gemma Paterson, Head of People Development, Experiences & Innovation, Legal & General

 

Related Services

FAQ

Next Steps

What do you
need solved?

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

The challenge

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The solution

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The Lasting Impact

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Related Services

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

FAQ

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Next Steps

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What do you
need solved?