Skip to content

aviation & travel

Workforce development built for an industry that never stops moving

The challenges may be operational, but the solutions have to be human.

We are your strategic technology workforce partner

Few industries place greater demands on their people. Aviation and travel workforces operate across roles that couldn’t be more different – from the security officer screening a passenger with a hidden disability to the senior leader rebuilding trust across a team that’s been through a pandemic and come out the other side depleted.

What unites those challenges is that none of them can be solved with a standard training programme. The stakes are too high, the workforce too diverse, and the environment leaves little room for anything not designed around the people doing the work.

We’ve worked inside this industry long enough to understand that. And to build something better.

Talk to us about your workforce challenges

The problem

Aviation and travel organisations face a convergence of pressures that most sectors don’t have to navigate simultaneously. Operational complexity at scale. A workforce that spans dozens of roles, experience levels, and cultural contexts under one roof – or one runway. Regulatory requirements that are non-negotiable. Customer expectations are rising. And, in the wake of the pandemic, a generational gap in experience and leadership that didn’t exist five years ago.

The recurring challenges we see inside this industry are consistent: rebuilding trust in leadership after periods of significant disruption, equipping operationally diverse workforces with both the technical capability and the human skills their roles demand, getting safety and compliance training to actually shift behaviour rather than just demonstrate completion, and developing the next generation of leaders before the current one moves to pastures new.

Generic solutions don’t cut it here. The workforce is too varied, the culture too specific, and the consequences of getting it wrong too visible.

Our approach

We start the same way we always do – by going in. That means spending time with the people the programme is actually for: joining briefings, observing how work really happens, understanding what leadership feels like from the inside of a security lane or a baggage handling operation, not from a stakeholder presentation.

That proximity is what gave our work at Heathrow its edge. It’s what allowed us to design a leadership programme that resonated equally with a ten-year veteran and someone stepping into their first management role – because we understood what both of them were actually dealing with.

From there, we design experiences that fit the operational reality of the industry. Blended, practical, measurable, and built to work in the flow of a shift, not around it.

What we deliver

Leadership development for operationally complex environments

Immersive, blended leadership programmes that build the confidence, inclusion, and trust that high-pressure, diverse workforces need from their managers – and that produce measurable shifts in engagement, not just feedback scores.

Safety, compliance, and behaviour change

Training that goes beyond tick-box compliance to produce genuine shifts in how people think, decide, and act – particularly in high-stakes contexts involving passenger welfare, accessibility, and DE&I.

Induction and capability-building at scale

Onboarding and capability programmes built for workforces that are large, varied, and geographically dispersed – designed to reach everyone consistently without flattening the experience for anyone.

Culture reset and change management

When an organisation has been through significant disruption – restructure, rapid growth, or the kind of collective trauma that the pandemic inflicted on the travel industry – we design experiences that acknowledge what people have been through and build the conditions for genuine forward momentum.

Solvd Together has immersed themselves within Team Heathrow with a dedicated and agile approach.”

Thomas Woldbye
Group CEO, Heathrow Airport

Resources

Learning that works in practice

Explore how organisations are solving real challenges through human-centred learning. 

Ready to build a workforce that performs – whatever the conditions?

If your organisation is navigating operational complexity, a generational shift in leadership, or a capability gap that standard training hasn’t touched – that’s exactly where we start.

Contact us