Privacy Policy

1. Introduction 

We understand that when you access our website, you are trusting us with your information. This Privacy Policy is intended to help you understand what information we collect, why we collect it, and how you can manage and delete your information.  

1.1 Definitions 

Users / User - any individual accessing the Solvd Together website and related Newsletter and Contact Us Forms. 

Website -  the www.solvdtogether.com domain and any associated subdomains accessible to Users. 

Personal Data – any information that relates to an identified or identifiable individual, such as a name, photo or email address. 

Non-Personal Data – refers to any information that does not identify a person as a specific individual. 

Services – in this Policy, Services refers specifically to the Website, Newsletter and any correspondence conducted via the Contact Us Form. 

Contact Us Form – the widget contained on this page (www.solvdtogether.com/contact) where Users can provide communicate, and choose to share Personal Data, with Solvd Together. 

Newsletter – emails from Solvd Together to Users who have chosen to sign up to be included on Solvd Together’s marketing database, such as promotional messages and personalised service-related notices. 

1.2 Scope of this Privacy Policy 

This Privacy Policy covers only data collected by the Website. It does not cover data collection or processing by affiliate or third parties, including links to other sites and domains on the Website that Users may interact with. 

2. Information Collected 

2.1 When you visit our website 

When you visit our website, we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information. Solvd Together uses third party software tools and third-party cookies (such as Google Analytics and Hotjar cookies). Data collected via these tools and cookies is used to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your Personal Data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store this data on secure servers behind a firewall.

2.2 Third-party data collection

Hotjar

Collects data on Users’ interactions with the Website using first-party cookies, such as:

- Clicks and navigation on a Website page and other elements

- Interactions with Website Forms

- Information Website Users choose to input into a Hotjar poll widget

 

Purpose

To understand how users are interacting with the Website, and whether the Content and Services on the Website meet Users’ needs, so improvements can be made to the Website design.

 

Cookie Duration

Various: >100ms – 365 days

 

More information

Hotjar Privacy Policy

List of Hotjar cookies

 

Google Analytics

Collects data on Users’ interactions with the Website using first-party cookies, such as:

- Clicks and navigation on a Website page and other elements

- distinguish anonymous unique Users

- Remember the time and duration of previous Website visits (Non-Personal Data)

- The start and end of a Website session

- Remember sources (i.e. other public web domains) of visits to the website

 

Purpose

To understand how users are interacting with the Website, and whether the Content and Services on the Website meet Users’ needs, so improvements can be made to the Website design.

 

Cookie Duration

Various: 10 mins – 2 years

 

More information

Google Privacy Policy

List of Google Analytics Cookies

Google Analytics Opt-Out Browser Add On

 

Wix

Collects data on Users’ interactions with the Website using first-party and third-party cookies to keep track of Users’ settings (for certain features) and actions they have performed on the site.

 

Purpose

- To provide a great experience for your visitors and customers.

- To identify your registered members (Users who registered to your site).

- To monitor and analyse the performance, operation, and effectiveness of Wix's platform.

- To ensure our platform is secure and safe to use. 

 

Cookie Duration

Various: >100ms – 365 days

 

More information

Wix Privacy Policy

Wix Cookie Policy

List of Wix cookies

2.3 When providing information through our Forms

When you access our website, you may choose to access our newsletter and contact Form Services. As part of the process, we collect Personal Data you give us, such as your name, contact number and email address. We also collect personally identifiable information (including name, email address, and any communications you have with us) .

We collect such Non-Personal and Personal Data for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-Personal Data, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

3. Purpose, Usage and Disclosure of Information

Data collected via our Newsletter and Contact Us Form is stored on Website servers and will only be used to send newsletters or reply to questions in the Contact Us Form.

You may unsubscribe from our newsletter by clicking on the "unsubscribe" link located on the bottom of our emails, updating your communication preferences.

You may ask for your Personal Data to be removed from our database by contacting us at contact@solvdtogether.com or send us mail to: No 15, 1 Kings Arms Court, London, E1 1AQ.

4. Changes to our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. You can find out when this page was last updated by referring to the ‘last updated’ section at the top of this page.

5. Enquiries and complaints

If you have any questions about our privacy policy, or you don’t want us to process your data anymore, please contact us at contact@solvdtogether.com or send us mail to: No 15, 1 Kings Arms Court, London, E1 1AQ.

No 15,
1 Kings Arms Court
London E1 1AQ

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