Privacy Policy
Last updated: 20 May 2026
This Privacy Policy describes how Solvd Together Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website at www.solvdtogether.com (the “Service”). It also explains your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our Service, you acknowledge you have read and understood how we handle your personal data.
1. Who We Are
Solvd Together Ltd is the data controller responsible for your personal data.
Registered address: 123 Preston Drove, Brighton, BN1 6LE
Contact email: contact@solvdtogether.com
2. Key Definitions
Personal Data: Any information relating to an identified or identifiable living individual.
Usage Data: Data collected automatically from your use of the Service, such as IP addresses, browser type, and pages visited.
Service: The Solvd Together website accessible at www.solvdtogether.com.
Service Provider: A third-party company or individual who processes data on our behalf as a Data Processor.
You / Data Subject: The individual accessing or using the Service.
3. Personal Data We Collect
3.1 Information You Provide
We may collect the following information when you register, contact us, or use our Service:
- Full name
- Email address
- Phone number
- Any other information you choose to provide when contacting us
3.2 Usage Data
We automatically collect certain technical data when you visit our Service, including:
- IP address
- Browser type and version
- Pages visited and time spent on those pages
- Date and time of your visit
- Device type and operating system
- Unique device identifiers
3.3 Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and pixel tags) to improve and analyse our Service. For full details, please see Section 4 below.
4. Cookies
Cookies are small text files stored on your device. We use the following categories of cookies:
Essential Cookies (Session)
Required to make the Service work. These enable authentication and prevent fraud. You cannot opt out of these without affecting Service functionality.
Preference Cookies (Persistent)
Remember your choices (such as login details or language) to give you a more personalised experience.
Analytics Cookies (Persistent, Third-Party)
Collect information about how visitors use our site (e.g. pages visited, time on site). This data is used to improve the Service. These cookies may indirectly identify you via a pseudonymous device identifier.
Cookie Notice Cookies (Persistent)
Record whether you have accepted our cookie notice.
You can control cookies through your browser settings. Disabling cookies may limit some features of our Service. For more information about cookies generally, visit www.allaboutcookies.org.
5. How We Use Your Personal Data
We use your personal data only where we have a valid legal basis to do so under UK GDPR. Our purposes and corresponding legal bases are:
- To provide and maintain the Service – Legal basis: Contract performance / Legitimate interests
- To manage your account and authenticate you – Legal basis: Contract performance
- To respond to your enquiries and requests – Legal basis: Legitimate interests / Contract performance
- To send service-related communications (e.g. security updates) – Legal basis: Legitimate interests / Legal obligation
- To send marketing communications about our products and services – Legal basis: Consent (you may opt out at any time)
- To analyse how the Service is used and improve it – Legal basis: Legitimate interests
- To comply with legal and regulatory obligations – Legal basis: Legal obligation
- In connection with a business sale, merger, or restructuring – Legal basis: Legitimate interests
Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights. You may contact us to request further information about any specific processing activity.
6. Third-Party Service Providers
We share personal data with the following trusted third parties who act as Data Processors on our behalf:
Google Analytics
We use Google Analytics to understand how visitors use our Service. Google may transfer this data outside the UK. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
HubSpot
We use HubSpot for customer relationship management and email marketing.
We require all third-party processors to process your data only on our instructions and to keep it secure. We do not sell your personal data to third parties.
7. Sharing Your Personal Data
We may share your personal data in the following circumstances:
- With Service Providers acting as Data Processors on our behalf (see Section 6)
- With our affiliates, who are bound by this Privacy Policy
- With business partners to offer relevant products or services
- In connection with a merger, acquisition, or asset sale — you will be notified before your data becomes subject to a different privacy policy
- With law enforcement or public authorities where required by law or to protect legal rights
- With your explicit consent for any other purpose
We do not sell, rent, or trade your personal data.
8. International Data Transfers
Some of our third-party providers operate outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as the International Data Transfer Agreement (IDTA) or equivalent adequacy decisions.
If you would like more information about the safeguards in place for a specific transfer, please contact us.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. The criteria we use to determine retention periods include:
- The nature of the data and purpose for which it was collected
- Our legal and regulatory obligations (e.g. financial records required by HMRC)
- Resolution of disputes and enforcement of our agreements
Usage Data is generally retained for a shorter period unless used to improve security or required by law. When personal data is no longer needed, we securely delete or anonymise it.
10. Your Rights Under UK GDPR
As a data subject under UK GDPR, you have the following rights:
- Right of access – Request a copy of the personal data we hold about you
- Right to rectification – Ask us to correct inaccurate or incomplete data
- Right to erasure – Request deletion of your data where there is no lawful reason to retain it
- Right to restriction – Ask us to limit how we use your data in certain circumstances
- Right to data portability – Receive your data in a structured, machine-readable format
- Right to object – Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent – Where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact us at contact@solvdtogether.com. We will respond within one month. We may ask you to verify your identity before actioning your request.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
11. Security of Your Personal Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encryption, access controls, and regular security assessments.
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the ICO as required by law.
12. Children’s Privacy
Our Service is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe your child has provided us with personal data, please contact us immediately at contact@solvdtogether.com and we will delete it promptly.
Where we rely on consent to process data and applicable law requires parental consent for users under a certain age, we will obtain that consent before collecting data.
13. Links to Third-Party Websites
Our Service may contain links to third-party websites. We have no control over and accept no responsibility for the content or privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Post the updated policy on this page with a revised “Last updated” date
- Notify you by email or a prominent notice on our Service prior to the change taking effect
We encourage you to review this page periodically. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Solvd Together Ltd
123 Preston Drove, Brighton, BN1 6LE
Email: contact@solvdtogether.com