Leadership development | Aviation & travel | AWARD-WINNING Rebuilding culture at the world’s busiest international airport Heathrow’s Passenger Experience Managers had held the airport together through two of the hardest years in aviation history. Bearing the metaphorical battle wounds of COVID, the PEMs teams were disillusioned, disengaged, and exhausted. With peak travel season looming, Heathrow … Continued
By Lisa Sharp
Vodafone already had the frameworks. They had the resources. What they didn’t have was a way to make coaching feel like something leaders genuinely wanted to do – rather than something the organisation expected of them. This is the story of how a ball pit, a parody series, and a bold campaign question changed that.
By Michiel
When Heathrow’s CEO stood up and said your name, something had already shifted. This is the story of how 2,000 managers across one of the world’s most complex organisations started leading differently – and why Heathrow will never look at learning the same way again.