Developing customer experience skills globally
Insight was gathered with the people who do the job to understand what great customer service looks like.
Pain points, barriers and motivators were key levers to changing behaviour across countries, cultures and functions.
Virtual and in-person versions of The PROPEL Experience allowed us to flex and meet people where they were.
The creation of a multilingual global delivery team inc UK, China, and South Korea was key to scalability and success.
Immersive live drama, using film and live coaching, brings participants worlds to life in new ways.
Actor coaches challenge participants to try, fail, try again and succeed in a safe environment, before trying it for real.
Solvd delivered an engaging learning experience that was absolutely critical for our colleagues in terms of fulfilling their development requirements.
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